Privacy Policy

1. Introduction

UAE Analytical Matrix ("we", "our", "us", or "the Company") is committed to protecting your privacy and personal data in accordance with the laws of the United Arab Emirates, including Federal Law No. 45 of 2021 on the Protection of Personal Data, and applicable international data protection regulations including the General Data Protection Regulation (GDPR) where applicable.

This Privacy Policy explains how we collect, use, process, disclose, and safeguard your personal information when you visit our website located at [website URL] ("Website") and use our services. By using our Website, you consent to the data practices described in this policy.

2. Data Controller Information

Company Name: UAE Analytical Matrix
Registered Address: Dubai, United Arab Emirates
Contact Email: [Contact email through contact page]
Data Protection Officer: Available upon request through our contact page

3. Information We Collect

3.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you:

• Fill out contact forms, including your name, email address, and message content
• Request personalized guides or analytical insights
• Subscribe to newsletters or marketing communications
• Participate in surveys, feedback forms, or interactive features
• Communicate with us via email or through our contact page

3.2 Automatically Collected Information

When you visit our Website, we automatically collect certain information about your device and browsing behavior, including:

• Device Information: IP address, browser type and version, operating system, device type
• Usage Data: Pages visited, time spent on pages, click patterns, navigation paths
• Location Data: General geographic location based on IP address (country/city level)
• Technical Data: Screen resolution, language preferences, time zone settings

3.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to collect and store information. For detailed information about our use of cookies, please refer to our Cookie Policy.

4. Legal Basis for Processing (GDPR Compliance)

Where GDPR applies, we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Legitimate Interests: For website analytics, security, and service improvement
• Contract Performance: To fulfill requests for personalized guides and services
• Legal Obligations: To comply with applicable laws and regulations

5. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To respond to inquiries, provide personalized guides, and deliver requested services
• Website Improvement: To analyze usage patterns, optimize user experience, and enhance website functionality
• Communication: To send updates, newsletters, and respond to your communications
• Security: To protect against fraud, unauthorized access, and ensure website security
• Legal Compliance: To comply with legal obligations and respond to lawful requests
• Analytics: To understand user behavior and improve our analytical matrix platform

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in website operations, analytics (such as Google Analytics), and email services, subject to strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government regulation in the UAE or other applicable jurisdictions
• Business Transfers: In connection with mergers, acquisitions, or sale of assets, with notice to users
• Consent: When you have provided explicit consent for specific sharing arrangements

7. International Data Transfers

Your information may be transferred to and processed in countries outside the UAE, including countries that may not have the same data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant data protection authorities
• Adequacy decisions where applicable
• Other legally recognized transfer mechanisms

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Contact Form Data: Retained for 3 years from last contact or until you request deletion
• Analytics Data: Retained in aggregated, anonymized form for up to 26 months
• Cookie Data: As specified in our Cookie Policy
• Legal Requirements: As required by applicable UAE laws and regulations

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

• SSL/TLS encryption for data transmission
• Secure server infrastructure with regular security updates
• Access controls and authentication procedures
• Regular security assessments and monitoring
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

10. Your Rights Under UAE Data Protection Law and GDPR

You have the following rights regarding your personal information:

• Right of Access: Request copies of your personal data we hold
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw previously given consent at any time
• Right to Lodge Complaints: File complaints with relevant data protection authorities

To exercise these rights, please contact us through our contact page. We will respond to your request within 30 days, or as required by applicable law.

11. Children's Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

12. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Google Services and Analytics

We may use Google Analytics and other Google services to analyze website usage and improve user experience. Google's use of data is governed by Google's Privacy Policy. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on or adjusting your browser settings.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Website after such changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or wish to exercise your rights regarding this Privacy Policy or our data practices, please contact us:

Email: Through our contact page
Address: Dubai, United Arab Emirates
Response Time: We aim to respond within 30 days of receiving your request

For GDPR-related inquiries, you also have the right to contact your local data protection authority or the UAE Data Protection Authority, as applicable.